gwkPrivacy Policy
This page describes what we collect when you use gwk and how we keep that data protected. We at gwk take your privacy seriously. When you create an account, deposit funds, place bets on Liga 1 or Piala AFF matches, access our live-dealer tables, or play slots, you share personal information with us. We use that information only to operate our platform, process your payments, comply with legal obligations, and improve your experience.
Our privacy practices follow applicable data-protection laws in the jurisdictions where we operate. We do not sell your personal data to third parties. We share information only with payment processors, identity-verification providers, and legal authorities when required by law. Your data is encrypted in transit and at rest. You have the right to access, correct, or request deletion of your personal information, subject to legal and operational constraints.
If you have questions about how we handle your data, contact our support team. We respond to privacy inquiries within five business days. This policy applies to all users of gwk, regardless of location or account type.
What Data We Collect on gwk
We collect different types of information depending on how you use gwk. When you register, we collect your email address, username, password (hashed), and date of birth. We do not store your password in plain text; we use industry-standard hashing algorithms to protect it.
Before your first deposit, we require identity verification. We collect your government-issued ID number, a photograph of your ID, and proof of address. We may also collect your phone number and full legal name. This information is used only for account verification and compliance with anti-money-laundering (AML) and know-your-customer (KYC) regulations.
When you use gwk, we collect transaction data: deposits, withdrawals, bets placed, games played, and payouts. We log the date, time, amount, and payment method for every transaction. We also collect technical data: your IP address, browser type, device type, and operating system. This information helps us detect fraud, troubleshoot technical issues, and understand how users interact with our platform.
How We Use Your Data on gwk
We use your personal data for the following purposes:
- Account management: Creating and maintaining your gwk account, processing login requests, and managing account recovery.
- Payment processing: Processing deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). We share payment information with our payment processors only to complete transactions.
- Compliance: Verifying your identity, detecting fraud, and complying with legal obligations in jurisdictions where we operate.
- Customer support: Responding to your inquiries, resolving disputes, and providing technical assistance.
- Platform improvement: Analyzing user behavior to improve our sportsbook markets (Liga 1, Piala Indonesia, Piala AFF, Champions League), live-dealer tables, and slot games.
- Security: Detecting unauthorized access, preventing fraud, and protecting your account.
We do not use your data for marketing purposes without your explicit consent. We do not sell your personal information to third parties. We do not share your data with advertisers or data brokers.
Third-Party Data Processors
We use third-party service providers to operate gwk. These processors handle specific functions but do not have independent access to your data:
- Payment processors: Companies that process deposits and withdrawals through mobile banking, local payment, online payment, and bank transfers. They receive only the information necessary to complete transactions.
- Identity-verification providers: Third-party services that verify your government ID and proof of address. They receive your ID number and photograph only for verification purposes.
- Cloud infrastructure providers: Companies that host our servers and databases. Our servers may sit outside your jurisdiction; however, all data is encrypted and access is restricted.
- Legal authorities: We may disclose your information to law enforcement or regulatory bodies if required by law or court order.
We require all third-party processors to maintain confidentiality and use your data only for the purposes we specify. We do not authorize them to use your data for their own purposes.
We at gwk encrypt your data in transit and at rest. Your personal information is protected by industry-standard security practices.
Your Rights and Data Protection on gwk
You have the right to access, correct, and request deletion of your personal data. To exercise these rights, contact our support team. We respond to data-access requests within five business days. We provide your information in a portable, machine-readable format if requested.
You have the right to object to our processing of your data. If you object, we will cease processing except where required by law or to fulfill our contractual obligations to you (such as processing your withdrawal request).
If you believe we have mishandled your personal data, you have the right to lodge a complaint with the data-protection authority in your jurisdiction. We cooperate fully with regulatory investigations.
Cookies and Tracking Technologies
We use cookies to remember your login session, store your preferences, and analyze how you use gwk. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but this may limit your ability to use gwk.
We use analytics tools to track page views, session duration, and user behavior. This information helps us understand which features are popular and where users encounter problems. We do not use this data to identify you personally; it is aggregated and anonymized.
Data Security and Account Protection
We protect your data using encryption, firewalls, and access controls. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security). Your password is hashed and never stored in plain text. We require two-factor authentication (2FA) for account recovery and high-value withdrawals.
We conduct regular security audits and penetration testing to identify vulnerabilities. If we discover a data breach, we notify affected users within 72 hours and cooperate with regulatory authorities.
You are responsible for keeping your gwk password confidential. Do not share your login credentials with anyone. If you suspect unauthorized access, contact our support team immediately.
Contact Us About Privacy
If you have questions about our privacy practices, contact our support team. We respond to privacy inquiries in English and local languages within five business days. You can reach us via email, live chat, or phone. Our support team is available 24 hours daily.
We update this privacy policy periodically to reflect changes in our practices or applicable law. We notify you of material changes by email or by posting a notice on gwk. Your continued use of gwk after changes constitutes your acceptance of the updated policy.